Measuring Customer Satisfaction So the question is simple, “Are You Measuring Customer Satisfaction?” You must ask yourself this question now. Finding out what customers want to tell you may be as simple as asking them. There is a natural tendency to want to know as much as possible about what your customers think and feel [...]

You can now see what’s being said inside your city. Twitter has over 55 million status updates per day. That is a ton of data that is being published online what’s happening right now. With more and more users using mobile devices to post status updates, and with more users opting in to include their [...]

Everyday more online retailers are adding customer surveys to their checkout process. Without consumer ratings, often merchants find that assessing whether or not customers are pleased is a somewhat of a guessing game. Consumer ratings have many benefits including the fact that merchants can gain valuable feedback about the shopping experience from the customer’s point [...]

The iPhone and the iTunes AppStore have become a staple of our culture and our daily lives in a very short time. Over fifty million iPhone and iPod Touch units have been sold and users have downloaded billions of apps from the AppStore. Do you remember when the World Wide Web was new? In 1995 [...]

Card.ly I wrote a post a while back on MeeID a simple web ID profile similar to Retaggr.  Well now there is a new entry in the mix, Card.ly is a new online web profile that displays all your contact information and social profiles into one unique looking online profile link. Card.ly is a site [...]

Twitter Clean Up I wrote a post before on how to do a Twitter cleanup by using FriendorFollow.com to remove all non-followers on Twitter and using Twitter directories like Twellow.com or Wefollow.com to find and increase your niche follower count. The reason for a Twitter clean up is to remove all the non-engaged followers in [...]

Chat Catcher by Shannon Whitley was one of my favorite WordPress plugins in capturing Twitter messages and beautifully displaying them as blog comments.  There was also a great support module on Drupal. I had announced earlier this month that Chat Catcher was shutting down due to high upkeep costs and lack of funding. May 15th 2009, [...]

TweepME Still Alive? https://www.tweepme.com/ The run down on TweepME is that its a Web service that Auto-Follow Application on Twitter promoting to gain Followers based on Self Replicating Followers who use TweepMe service.  Bottom line is sheep of followers who mindlessly auto-follow who ever is in the scam network. TweepMe has been Suspended many times on [...]

  The Blame Game Over the years, there has been many articles written about how certain Social Networks were causes for certain events. Below are a few examples: Mashable writes about how Facebook Can Get You Fired, Dumped, And Yes, Evicted Gawker explains how a bank intern gets fired because of Facebook. Another story of getting fired [...]

Seesmic Desktop Launches Twhirl was pretty much the only competition for Tweetdeck and was naturally crushed by Tweetdeck’s great organizational columns and clean interface.  Twhirl was purchased by Seesmic last year and just couldn’t find a way to catch up to Tweetdeck’s success until now, maybe… Seesmic just launched a new third party Twitter client [...]

Updated ShareThis (http://sharethis.com/) People know that I love ShareThis widget because it’s so easy to add to your blog and the many links they provide lightning fast. They have been growing increasingly popular with all the awards they have been recently receiving and growing a stronger base more and more everyday. Today ShareThis announced the [...]