Measuring Customer Satisfaction

So the question is simple, “Are You Measuring Customer Satisfaction?” You must ask yourself this question now. Finding out what customers want to tell you may be as simple as asking them. There is a natural tendency to want to know as much as possible about what your customers think and feel about your product.

It is no secret that companies want to hold on to their customers. After all, repeat customers are a key part of success in the business world. The general belief is that it costs companies much more money to get new clients than it does to simple keep existing customers. This is why measuring customer satisfaction is so vitally important.

If customers shop at your online store or retail store and end up unhappy, then the odds are good that they won’t be returning. You have not only lost their business, but you have to suffer the potential fallout from others that they complain to about their experience at your store. These are some of the problems that result from the lack of measuring customer satisfaction.

The bottom line is that you want your customers to be happy, and the importance of measuring customer satisfaction cannot be discounted. There are a wide variety of ways in which you can assess how pleased or displeased your clients may be.

If you run a business in which your employees interact with customers one on one, of course you can simply ask them in person. For example, restaurants frequently ask customers, “How was everything tonight?”

However, with many other types of business, including online stores, it can be trickier to find a way of measuring customer satisfaction. The good news is that there are new methods available that perfectly suit ecommerce. For example, there are now customer feedback questionnaires and satisfaction survey software that is easily integrated onto your website.

If you are running a business and not measuring customer satisfaction, you may be losing valuable profits each year. It is time to reassess and start finding a way to gauge the happiness of your clients. As a result, you can often make much needed changes to your company that result in a better functioning business.

Post from: Social Media Vision

Are You Measuring Customer Satisfaction?

You now have an opportunity to receive the Internet marketing education that can last a lifetime.

The Secret Classroom

It’s not an ebook that overpromises and underdelivers.

It’s not a software tool that teases you with an “easy” button and leaves you disappointed.

And it’s not a seminar that doles out a few juicy bits and then asks you for your money.

On the contrary…

The Secret Classroom is the course that the Internet marketing community has been waiting for… even begging for..

I’m sure you’ve heard of Joel Comm’s internet marketing reality show, The Next Internet Millionaire, and perhaps even the Secret Classroom which was 12 DVD product released soon after.

Well, Joel has now put all DVD’s, workbooks and bonuses online in a private member’s area and he’s slashed the price to make it literally a no brainer for you to get instant access today.

You’ve undoubtedly heard of the legends who are a part of this 22-hour one of a kind event.

Check out this amazing roster…

- Mark Joyner (the Godfather of Internet marketing!)
- Armand Morin (made over $25,000,000 in his online business!)
- Jeff Walker (responsible for more successful product launches than anyone else!)
- Marlon Sanders (a living legend of online marketing!)
- Mike Koenings (no one knows online video like this guy!)
- Brad Fallon (can you say StomperNet?)
- Kristopher Jones (CEO of Pepperjam Search!)
- Mike Filsaime (the world’s viral marketing expert!)
- Ray Edwards (gets $10,000+ to write a sales letter!)
- Dave Taylor (prolific blogger, author and speaker!)
- Perry Marshall (the world’s leading AdWords expert!)
- Rich Schefren (the guru to the gurus!)

You could pay thousands of dollars to attend a conference where SOME of these people are speaking…

… but you will never find them all together teaching for up to two hours each!

Only twelve people were privileged to attend this exclusive seminar.

Now, for the first time…

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And check out the amazing intro video at SecretClassroom.com and then take advantage of the lowest price ever for this incredible product.

Post from: Social Media Vision

The Secrets of Twelve Internet Millionaires Revealed

Power 150: http://adage.com/power150/

I have been awarded the Power 150 Badge and my blog is now published in the Advertising Age Power 150 Blog Rankings.

If you don’t know what the Power 150 is here is an excerpt from the site..

“The Power 150 is a ranking of the top English-language media and marketing blogs in the world, as developed by marketing executive and blogger, Todd Andrlik. It’s really as simple as that, except that the name isn’t strictly accurate: It currently ranks more than 500 blogs written about all types of media and pretty much every imaginable marketing discipline. ”

Social Media Vision is a fairly new blog and in the short time span it has been live, I already recieved great success with a PR rank 3, over 105 GFCS, High Alexa & Technorati ranking but I have been having trouble in getting in the Power 150 ranking.

The Power 150 submission is very strict in accepting new Blogs.  Todd came up with a measurement and point system in order to rank blogs accordingly.  It uses a basic multimetric algorithm to obtain a final ranking based on the sum of eight sources, seven of which come from Google, Bloglines, Alexa, Yahoo! and Technorati.

On Wednesday, I received an e-mail stating I got accepted and I am so excited to display my Power Age 150 badge!!

This Java Scripted Badge below should update my Current Rank out of 998 (At the time of this post)

Post from: Social Media Vision

Social Media Vision has been accepted in AdAge Power 150 Ranking

What type of a Tweeter are you based on your Zodiac Sign?  All results on based on the actual Zodiac signs and meaning, enjoy!

Aries – The Ram (March 21 to April 20)

This Tweeter is quick-witted, creative and adaptive.  They are very enthusiastic in what they tweet and full of energy when tweeting.  Often they highly over use exclamation points and “omg”.  Being full of energy also comes with being quick quick to anger.  This stems from being very impatient but overall they have a good sense of humor and can get along with all their followers.

*Famous Aries on Twitter Chris Brogran

Taurus – The Bull (April 21 to May 21)

Just like the Bull this Twitter user is very strong willed and stubborn.  It is very hard to convince these Twits with Retweets and Hashtags if they feel like people are driving them to do so.  However if the right Tweet and Hashtag shows up as a trusted leader they trust then they will be loyal followers.  They are natural born instructors/teachers but can be very self-indulgent so watch out for one sided tweets often with these guys.

*Famous Taurus on Twitter Mark Zuckerberg (Founder of Facebook)

 Gemini – The Twins (May 22 to June 21)

Gemini Twitter users can be very complex and dual-natured often times leading to be elusive and contradictory in their tweets.  When tweeting you may notice they are very cold one minute and very hot the next.  The Gemini Twits are in constant need of new Tweets jumping from project to projects.  A positive trait they encompass is that are very lively, youthful and communicative with witty Tweets.  They easily inspire others in ReTweets, Reblogs and have huge followers due to their great charisma.

*Famous Gemini on Twitter Russell Brand 

Cancer – The Crab (June 22 to July 22)

Cancer Twitter users are most famously known for the Mommy Bloggers and work at home Tech Dads as they are mostly very family oriented and love the home life.  Very traditional and conservative, sometimes you might see them as thick-skinned and unemotional however they are not unsociable.  They just have a time to Tweet and have a time to be solitary.  They love history and generally interested in what people are thinking which make most Cancer Tweeters great writers, journalists and politicians.

*Famous Cancer on Twitter Felicia Day

 Leo – The Lion (July 23 to August 22)

Twitter users who are a Leo are natural born leaders and are very self-confident in what they do and Tweet about.  Most Leo Twitter users are very creative and is very black-n-white with a support of or in revolt against of a certain topic on Twitter.  Leos tend to be very vocal about what they preach as they tend to have a savvy way of analyzing a situation and executing swift judgment with a beneficial outcome.  You may find Leos on Twitter to be the center of attention as they adore their followers.

*Famous Leo on Twitter Barack Obama

Virgo – The Virgin (August 23 to September 23)

Virgos on Twitter are excellent communicators in social media.  They are  intellectually enquiring, logical and enjoys being a Teacher and a Student.  They love to post Tweets as much as they love to read other Tweets.  They are not very selfish as they love working with other Twitter users on various projects.  Most notable though, Virgos are often cited as being over critcal, perfectionist and a worrier.  They strive for balance (i.e followers, replies, tweets etc) otherwise they become impatient and self-serving.

*Famous Virgo on Twitter Guy Kawasaki

Libra – The Scales (September 24 to October 23)

Libras are represented by the Scales which portrays balance and diplomacy.  This is what Libras are all about.  On Twitter they seem to have great intuition, ignoring the fakes and spammers out there and really grasping the real motives of the Twitter users.  The downfall of a Libra is that they are very indecisive, Tweeting from one point to another point of view.  They are known for having their Tweets their way or not at all.  Don’t try to sway these Libras on Twitter through politics or religion for they resent any intrusions that will bend their thoughts.

*Famous Libra on Twitter John Mayer

Scorpio – The Scorpion (October 24 to November 22)

Scorpios on Twitter are very forceful, unrelentless and exciting.  They seem to never back down in a Twitter conversation and they often lead #Hashtag conversations.  Being powerful and magnetic often makes most Scorpios on Twitter the best sales and marketing experts in the field.   They always think outside the box and creatively so its not surprisingly they often have creative blog contests or Twitter events.  The biggest downfall to Scorpios on Twitter is that they are too emotional, you don’t want to be on their bad side as they can cut you deep with resentment being voiced through their social media channels.

*Famous Scorpio on Twitter Gary Vaynerchuk (Garyvee)

Sagittarius – The Archer (November 23 to December 21)

Saigittarians are the stars of the show.  They are extremely optimistic when they Tweet and crave excitement which makes them great entertainers and conversationalists.  Sagittarians are the best Twitter friends to have as they love to make their followers/friends happy whenever they can with their optimistic point of views in life.  Quite often on Twitter they are known to be very funny and a straight shooter never really playing any mind games with anyone.  Whatever their trade maybe whether its design, blogging or marketing they often shine when its crunch time.  They maybe known to procrastinate but when there is a great deal at stake they get things done.

*Famous Sagittarius on Twitter Britney Spears

Capricorn – The Goat (December 22 to January 20)

The Capricorn tweeters are your well reserved, practical and ambitious of the bunch.  They are often very resourceful in providing great Re-tweet posts and often are very chill in their twitter stream.  Some Capricorns often show signs of pessimistic and realism in their tweets.  Most notably though, these tweeters show great signs of organizational and goal setting traits that make them a great employee and great organizers for events.  Watch-out though Capricorns are know for being very independent in nature when doing project and rarely let others finish the work for them.  Many coders, designers and tech geeks on Twitter strive as being a Capricorn while the rest of the Capricorns are steadily climbing the latter of success.

*Famous Capricorn on Twitter Ryan Seacrest

Aquarius – The Water Carrier (January 21 to February 19)

The ever elusive Aquarius is the hardest to determine their personalities on Twitter as they always change.  Along with their ever changing personalities they are very clever and progressive thinkers.  The one word that comes to mind when you see Aquarians is “Friendly”.  The flip-side to these Tweeters is you might see a rebellious or sarcastic tweet or two.  Normally Aquarians have good taste in art and music which makes up for the Graphic Designers and Musicians on Twitter.  Along with the artsy side to them comes along the eccentric and conventional tweets but don’t worry this is what makes these guys original!

*Famous Aquarius on Twitter Ashton Kutcher

Pisces – The Fishes (Febuary 20 to March 20)

Twitter users who are Pisces are viewed as the popular Twitts.  They are very easy going, good natured, compassionate and not viewed as a threat to some of the dominant zodiac signs on Twitter.  They are never egotistical in their tweets and are often viewed as the Twitter’s peoples champs as they are the ideal Twitter friend to have.  The downfall to pisces on Twitter is that they are easily led in directions from other tweeters and are often an escapist in their visions.  Pisces are a great mystery to unravel as they always have some out of this world ideas tweeting forth.

*Famous Pisces on Twitter Kevin Rose

Post from: Social Media Vision

Twitter Zodiac Signs

If your a new Blog owner and wishing to explore ways to find Blog Sponsors you might want to try this neat little marketing approach in finding a sponsor.

Before I venture into this marketing tip you might want to brush up on some great sage advice on finding a sponsor for your blog by problogger.  Darren Rowse has created a short starter list on how to find a blog sponsor.

Now that you have been briefed on Blog Sponsors

I was thinking of a creative way in reaching out to my local market in finding a niche sponsor to help out my new blog.  I was relating it to my Finance Business and when I wanted to find Free and Fast traffic I posted to ad markets like Craigslist to find new clients and get instant exposure.

I thought hey why don’t I just create a FREE ad and find a local sponsor to help find my last ad spot on my blog.  Well wouldn’t you know when searching Google if anyone else does this marketing technique, I ran across this ad below.

 (click on Image to enlarge)

This is a great starter technique in finding a local sponsor

• It’s Free
• Less intimadating
• Provides Exposure
• Develop a local presence and audience

Post from: Social Media Vision

Creative Blog Sponsor Tip Using Craigslist Marketing

Track Your Link Stats On Twitter and Friendfeed

Twitter is a great resource in sharing information and reading information shared by others.  The best way to do this is by posting articles your read or want to share on Twitter or Friendfriend.

To post your links mainly on Twitter, you would have to use a Shorten Url service mainly due to the character limit set forth with Twitter.

A list of sites that shorten urls below

bit.ly

bururl

eweri

hex.io

poprl

snipurl

tinyurl

twurl

ziprl

zi.ma

Measuring Results

Now that you can shorten urls to fit in Twitter, you need a way to measure results, especially if you run a business.  Measuring your link stats is a great tool in Social Media.  This helps you analyze trends, popular posts and a way to measure other results.

There are currently 2 major Link Stat Web Tools.

Budurl and Tweetburner

Tweetburner - Mainly tracks your twurl links which is associated with the Twhirl Twitter Client.  Tweetburner only tracks Twurl links and posts most clicked stats on the website while also providing you with information on who clicked on your Twurl link.

[Website] - http://tweetburner.com/

Budurls – Tracks only Budurl links in which by contrast is associated with the other top rank twitter client Tweetdeck.  Budurl is a very clean, fast and no hassle website.  Unlike Tweetburner, Budurl you don’t have to create an account to check the shorten url link stats.  Once the link is shortened to track the stats all you have to do is add /s to the end.

For example

www.longgggggposssstttt123333.com   <—–long post

www.budurl.com/23466     <—–Budurl Shortened

www.budurl.com/23466/s     <——To check stats

[website] http://budurl.com/

Tracking your links can be a  great insight in your marketing, business and social relationships.  These are great tools to use for Twitter and Friendfeed.

Post from: Social Media Vision

How To Track Your Link Stats On Twitter and Friendfeed

Bloggers, Twitters & Social Media Marketers Unite

The powers of Social Media can be very frightening.  We all know how news can travel fast but with the help of Social Media news can not only travel even faster than normal communication methods but can prove to be more devastating.

Example #1

A famous example of this is when friendly Real Estate Blogger Vlad Zablotskyy got sued from Eperks(Real Estate Ad Co.) Vlad was hired to write a review of Eperks from Sponsored Reviews.  Vlad wrote about the review here which just consisted of his opinion and an honest review but Eperks was livid and was determined to cause agony to Vlad.

Fortunately in the Social Media-Sphere, word got out pretty quick that Vlad was being hassled, threatned and eventually sued from Eperks.  The Social Media World united with Bloggers uniting to help support Vlad, Tweets going out lending a hand and helping spread awareness.  

The power of this online wave was powerful and was a force to be reckoned with. Take a look at these support sites.  Andy Beards review, Inman news review, and Bloodhound Blog’s support.

Example #2

Another good example of this is the recent news story of the Moms and Motrin Ad backfire story.  Motrin had recently created an ad that outraged many Moms in the real world in how the ad portrayed of carrying babies as “fashion”, being told it looks “crazy” and finally being told “in theory” carrying your baby around is a good idea.

This of course caused an uproar effect that trickled to the consumers across the world particularly Real Life Moms.  The one thing about Social Media is that everybody has the potential to communicate effictively and quickly to get thier point and feedback regarding about this subject.

Bloggers United and demanded boycotts, The Twitter world helped micro-blogged in disgust and called for a micro twitter revolution, and finally Social Networks like Myspace and Facebook were posting updates to the personal sites all across the world to voice their opinions.

We are now in a world where we are not limited to traditional media sources to get the word out and rely on the the power of traditional media sources to relay stories of uproars.  We are in the Social Media Age where information is being transmitted in real time and spread like wild fire.  Be careful who you mess with.

Post from: Social Media Vision

Bloggers, Twitters & Social Media Sphere Unite

Social Media Tools

Freelance Folder is a multi-authored blog dedicated to helping entrepreneurs and freelancers, just posted a blog post compiling over 35+ Social Media Tools that helps save you time online.

Let’s face it we can rather spend more time with our business, family and friends rather than time consuming applications or websites that seem very tedious or time consuming.

This is an excellent list to check out and notice the trend with Twitter Apps seems like Twitter is becoming the Rock Star of the year.

Credit: Freelance Folder

Website: http://freelancefolder.com/35-social-media-tools-make-life-easier/

Post from: Social Media Vision

Social Media Tools Compilation Saves Time

Myspace and Facebook and Twitter Oh My!

We live in the day in age of “Whats the next hottest thing to hit the web” its surprising that almost 2 decades ago there was no such phrase.

With the unstable economy we now face and the tough times we run into, we are inclined to find ways to help increase our marketing and boost our exposure in business.

From Web 1.0, Web 2.0, Social Media, Social Marketing, Social Networking, Search Engine Optimization, Search Engine Marketing, Blogging,Podcasts, Video Marketing, Wikis,Forums,Classifieds, Single Site Websites….Ok you get the idea.

The whole concept of keeping up is a work in itself and not to mention can cause dizziness and nausea

So the Golden Question is … ” What works” and “Which one should I do?”
Expensive Marketing

The boot camp of marketing and branding in the real world was no small picnic before the age of computers.

A rough game plan is outlined below:

• Marketing consisted of big bucks to Newspaper Ads, Radio Ads, TV Ads, Magazine Ads, you name it, there was no cheap way of advertising to what was “perceived” as the must advertise avenues. This costs Money and tons of it to get your return of investment.

• You wanted exposure, you hit the streets, talking to everyone and anyone, getting your name out there,because lets face it there was no such thing as a worldwide connection resource built on data and Ips at your disposal at the time, guess what this costs Money too. Gas, Air travel, flyers, signs etc….

• You wanted to join a networking group, wanted to sponsor a local team, wanted to have your ideas/thoughts exposed on print media….Great!!, it costs Money

Take a look at the bolded words above, they all cost “Money”

The Answer to “What Works?”

To answer the question, “What Works?” the answer is…..”EVERYTHING”

Yes, many of the online presence websites out there is “Free” and what is the old saying “Exposure is Exposure and nothing beats free exposure”

We are so privileged that most consumers are hooked up online now, that getting your name out there in the cyberworld is gold.

Think about it, so what if you signed up to a million sites and have created a profile or that you advertised millions of ads on craigslist.

What have you lost? Time maybe but what have you gained from getting your name out there to those million websites?

FREE Exposure, you can’t beat that.

Which one should I do?

Everyone out there usually has 2 responses to the many of sites/services out there.  Success and No luck.

Think about it, has every real world marketing worked for you 100% of the time as well? Has every colleague you known all had the same success stories from every marketing out there?

You betcha bottom dollar that every marketing has different results for everyone.

So here’s my concept, what does it hurt, to throw as much about yourself out there in the online world and see’s what sticks, What could it hurt?

The Verdict

So the moral of the story ladies and gentleman, don’t worry about what works and deciding which one to take a test drive in.

Dive right in to this wonderful free world of online presence, you will only be helping your exposure more regardless if you spend time on it or not, you signed up, you posted your profile and now your presence is added more to your portfolio.

Last but not least, Have fun, Find a niche site you like, there are many addictive tweeters out there, myspace fans, Facebook heads…go find your own selfish pleasure in these sites and make it your own.

Post from: Social Media Vision

Which Social Media Marketing Works Best?

Separate Business with Personal

Remember that whatever you put online is exposed to the world and that includes family/friends, clients and co-workers.

It can be very easy to get caught in trying to gain new exposure by exposing content you may not want your co-workers or clients to see.

If you have personal profiles on Myspace and Facebook you may want to set your privacy settings to “Private” so you can screen who is allowed to see your site and who to keep out.

Be careful what you put online that may be inappropriate content

Always remember, if you choose to keep your profiles public, act if a client or your boss is looking at your profile.

What may seem appropriate to your friends and family may not seem appropriate to your business, especially if you are trying to promote your business on a personal profile.

Even though you may want to show your personality and individualism you may need to play the “PG” mode with your site which includes but not limited to the following:

• Party, Beer and Drinking related pictures and comments
• Racy and Indecent Pictures and comments
• Immature and offensive pictures and comments

Blog and Social Network Safely

You may of heard that most employers do random checks on Myspace profiles for job seekers and current employees.

People get fired and not hired because of inappropriate profiles all the time. You may think this is a violation to your privacy, but it’s up to you to keep your profile private.

Get into a habit of creating “Double Profiles” create a profile on Myspace solely for business purposes and the other for family and friends with a private setting.

Don’t be afraid to deny friend requests, especially if the site is your personal profile. I have denied many friend requests on myspace and I explain to my co-workers and clients that this is my private personal file, they will understand.

So the moral of the story is keep blogging, keep social networking but keep in mind your information is being broadcast to the world and be careful.

Post from: Social Media Vision

Don’t Mix Social Media Business with Personal Profiles